We will do everything in our power to ensure your shopping experience at KR is completely satisfactory.
If you are dissatisfied, we will arrange a return and refund for you according to the following policy.

Return Eligibility

Returns are accepted within 30 days of delivery.
Items must be unused, unwashed, and in original condition with all tags and packaging intact. Final sale items, clearance items, and customized products are not eligible for return or refund.

How to Return

1. Email our support team to request a return authorization.
2. Include your order number, full name, and reason for return.
3. Send the item back with the return label provided by our team.

Refund Processing

Once we receive and inspect your returned item, refunds will be processed within 3–7 business days. Refunds are issued to your original payment method.
Original shipping fees are non-refundable unless the return is due to our error (wrong item sent, defective product).

Exchanges

We accept exchanges for size, color, or defective products.
Exchanges are subject to product availability.